Resource Abuse Policy
Any website on our shared servers
that uses a high amount of server resources (CPU, memory
usage, and network resources) will be given an option to pay
for a dedicated server or VPS. The abuse and misuse of
shared system resources is a serious problem. Accounts on a
shared server must share resources with other users so we
must limit how much of the CPU and memory that can be used
by any one account.
In all fairness, we cannot allow one or two clients to use
all of the system resources on a shared machine and have all
other clients suffer because of it. Excessive CPU & memory
usage by one or more clients causes extreme slowness in all
areas: MySQL, Email, HTTP and more. If the CPU and memory
usage by a few clients gets out of hand, all sites hosted on
the machine will return errors and not be accessible in any
way.
Average Server Resource Limits
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain
There are special exceptions to these rules to be determined
at the time we discover abuse. There are different
combinations of usage that can create problems and other
special cases. At any given time a server is unstable and an
account is found to be the cause, we reserve the right to
suspend the account to keep the server online and operating
normally. If the usage is an increasing trend, we recommend
the user invest in a dedicated server so the website can
grow at a normal rate without restriction.
Suspensions
In the event your website has been suspended for resource
abuse (abuse that cannot be resolved by removing/changing a
script, etc.) and you do not wish to upgrade to a dedicated
server to accommodate your site needs, we will only release
the suspension within 24-48 hours. This is to ensure the CPU
intensive site slows down in traffic to avoid further damage
and problems. A backup will then be provided of your files
or you will be allowed FTP/cPanel access for a certain time
period. Any questions about our abuse policy may be answered
by opening a ticket with our abuse division.
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While we make every effort to keep our most current terms posted on this site,
some policies may have changed for various reasons. Services on this site are
subject to change and availability. All terms on this site are
subject to change without written notice. Changes are affective immediately -
whether posted on this site or not. Contact our legal department by phone or in
writing for verbal confirmation of active policies. Additional terms may apply
to special services offered by our company. For example: Dedicated servers.
Please visit these service pages for additional terms and conditions of services
provided. DMI Web Hosting reserves the right to refuse service to anyone for any
reason at the discretion of management.