Legal Documents

Resource Abuse Policy

Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server or VPS. The abuse and misuse of shared system resources is a serious problem. Accounts on a shared server must share resources with other users so we must limit how much of the CPU and memory that can be used by any one account.

In all fairness, we cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients suffer because of it. Excessive CPU & memory usage by one or more clients causes extreme slowness in all areas: MySQL, Email, HTTP and more. If the CPU and memory usage by a few clients gets out of hand, all sites hosted on the machine will return errors and not be accessible in any way.

Average Server Resource Limits
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period. Any questions about our abuse policy may be answered by opening a ticket with our abuse division.

Back to Menu

While we make every effort to keep our most current terms posted on this site, some policies may have changed for various reasons. Services on this site are subject to change and availability. All terms on this site are subject to change without written notice. Changes are affective immediately - whether posted on this site or not. Contact our legal department by phone or in writing for verbal confirmation of active policies. Additional terms may apply to special services offered by our company. For example: Dedicated servers. Please visit these service pages for additional terms and conditions of services provided. DMI Web Hosting reserves the right to refuse service to anyone for any reason at the discretion of management.
Web Hosting Provider
Try our cPanel and WHM Demos
Resource Menu show/hide


Earn extra money reselling for a tier 1 web hosting company. Learn more »

New to Hosting?

Let us help you get started.

Quick Domain Search  show/hide

Learn more about domains
Thank you for visiting us online. For added security your IP address( has been logged.
Getting Started Help Me Choose Order Hosting Shared Hosting Small Business Reseller Hosting Dedicated Servers CDN Hosting Email Hosting Blog Hosting International Hosting View All Host Options
Customer Support
Submit Ticket
Knowledge Base
Control Panel Login Webmail Login
Billing Center
Update Billing Info
Order New Services
My DMI (Portal) MyRSS Reader rss
Our Company Our People Our History Why Choose Us? Contact Us Company News Media / Press Testimonies Operations Center Data Center Overview Data Center Tour Our Network Network Status Legal Documents Website Credits
Affiliate Marketing Our Affiliate Program Affiliate Login Banners and Links