Service Level Agreement
Please read the following terms
carefully before using services provided by DMI Web Hosting
or it's partners.
This web site availability service level agreement (SLA)
applies to you if you have ordered any hosting plan
("service") and you are in good financial standing with DMI
DMI Web Hosting endeavors to have network connectivity
available by http access by third parties 99% of the time
("web site availability").
In the event that there is no web site availability, DMI Web
Hosting will credit the monthly service charge for the
service as calculated below and as measured 24 hours a day
in a calendar month. The maximum credit is not to exceed the
monthly service charge for the affected month.
Please contact our sales team for the latest updates to our
money back guarantee. This policy is subject to changes and
updates without prior notice.
In order for you to receive a credit on your account, you
must request such credit within seven (7) business days
after you experienced web site unavailability so that we may
check our stats. You must request credit by sending a
request to our billing department via email. The message
must contain your domain name, the dates and times of the
unavailability of your web site, and such other customer
identification requested by DMI Web Hosting. Credits will
usually be applied within sixty (60) days of your credit
request. Credit to your account shall be your sole and
exclusive remedy in the event that there is no web site
Credits shall not be provided to you in the event that you
have no web site availability resulting from (i) scheduled maintenance, (ii)
your behavior or the performance or failure of your equipment, programs or
applications, or (iii) circumstances beyond the reasonable control of DMI Web
Hosting, including, without limitation, acts of any governmental body, war,
insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance,
interruption of or delay in transportation, DDoS attacks (distributed
denial-of-service), unavailability of interruption or delay in
telecommunications or third party services (including DNS propagation), failure
of third party software or hardware or inability to obtain raw materials,
supplies, or power used in or equipment needed for provision of your Web Site.
Online problems occur continuously. There might come a time
when you cannot access your website or any other service.
This is not necessarily due to DMI Web Hosting. Perhaps your
ISP is experiencing technical difficulties, or there might
be a routing problem between your ISP and the data center
utilized and maintained by DMI Web Hosting and it's
partners, making communication difficult or impossible. We
cannot bear the responsibility of such problems. Our
monitoring agents determine the uptime of our service, and
not any one client's experience.
Dedicated Server Restore
DMI Web Hosting is not responsible for the restoration of
data to server. We strongly recommend that your purchase
backup options for your server, and keep copies of your data
off-site with you for emergency purposes. If hardware
failure and data loss occur, you the client, are responsible
for data restoration. DMI Web Hosting shall not be liable
for loss of data under any circumstance.
Hardware replacement will occur within 1-8 hours of the
reported problem, DMI Web Hosting will refund 2% of the
monthly fee per additional 8 hours of down time (up to 100%
of customer's monthly fee). In order to reduce replacement
hardware downtime, we keep a certain quantity of pre-built
systems on hand to swap out hard disks so that your server
can be back up in the shortest amount of time. For hard disk
failures, we keep pre-installed drives with our standard
partitioning for immediate deployment. In order to request a
SLA hardware violation credit, you must within 10 days of
reported violation contact our sales department via email. SLA violations will be reviewed by our personnel
Monday - Friday 9AM to 5PM EST. *Hardware SLA violations do
not cover network violation*
Back to Menu
While we make every effort to keep our most current terms posted on this site,
some policies may have changed for various reasons. Services on this site are
subject to change and availability. All terms on this site are
subject to change without written notice. Changes are affective immediately -
whether posted on this site or not. Contact our legal department by phone or in
writing for verbal confirmation of active policies. Additional terms may apply
to special services offered by our company. For example: Dedicated servers.
Please visit these service pages for additional terms and conditions of services
provided. DMI Web Hosting reserves the right to refuse service to anyone for any
reason at the discretion of management.