Legal Documents

Terms of Service

Please read our TOS carefully.

Privacy
DMI Web Hosting will not sell, distribute, reveal, or otherwise make available any customer information. We contribute a great amount of time and help to anti-spam organizations and take great pride in IT security. Should we need to contact you directly regarding your specific account or service we will do so via email only or phone.

Satisfaction Guaranteed
30 Day Guarantee Statement for Shared and Reseller Accounts
If for any reason you are unhappy with the services you receive from DMI Web Hosting during the first 30 days of service, you may request in writing via email or by our cancellation form (as mentioned below) that your services be discontinued at which time you will receive a full refund. You must also state a detailed reason as to why you are canceling (as we request for any cancellation, no matter the time frame). We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

New Accounts
All new web hosting accounts purchased on our order page are set up within 24 hours by our account administrators. You will receive an email including login details after your purchase. Due to unforeseen complications with various mail servers and any connection problems between your ISP and DMI Web Hosting, this process may sometimes be delayed.

Domain Names and Domain Transfers
In order for your domain name to point to the DMI Web Hosting server your new account is located on, you must change your DNS (Domain Name Servers) at your registrar. These DNS are located in your welcome email and they are defined in a pair (primary- ns*.dmiwebhosting.com and secondary- ns*.dmiwebhosting.com). Please note: Our DNS are unique to each server so if you sign up and then a few months later open another account, you will not always be using the same DNS as before.

Please be aware that the above process is not known as a domain transfer. A domain transfer is if you want to physically transfer your domain to WeekendRUSH.com Domains and away from your original registrar. You must create an account at http://domains.weekendrush.com and initiate a transfer. A domain transfer covers the transfer fees and also goes toward one year of registration with WeekendRUSH, added on to your current registration period with the previous registrar.

WeekendRUSH Domains will take necessary steps to register domain names on behalf of the client when requested. If you need assistance please visit their website and call the support number. However, clients are responsible for renewing their domain names. DMI Web Hosting does not take responsibility for failing to renew domain names. If your domain name was registered via our partner, you must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals, but you can find assistance via the WeekendRUSH Domains website. If you have any questions at all about DNS changes or domain names in general, please open a ticket at our helpdesk.

Content
DMI Web Hosting believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.

We prefer that you self-govern your content and remain responsible and all-knowing of what your website publicly provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individually, which have growing and evolving content, is impossible. However, if DMI Web Hosting is made aware of any questionable content on a DMI Web Hosting hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a DMI Web Hosting server that copyrights their own material or that they wish to be removed, we require a proper DMCA notice to begin investigation.

Liabilities
DMI Web Hosting makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall DMI Web Hosting be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of a customer web site or from any information, services or products provided through a customer web site. If there is questionable content on any server in our network, we will not take any action against any material or action until the website is brought to our attention by contacting our abuse department.

Payments
All payments will be charged to an approved credit card or debit card. Accounts 15 days past due will require a $15.00 USD fee to enable. We only accept credit cards or debit cards for payment of services. Plans will renew automatically and are charged to the most recently updated credit card on file. In the event that your charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Monthly payments will incur unless you submit proper cancellation of account. Any debt not paid will be forwarded to a collections agency. Please address any questions regarding payment to our billing department by opening a ticket.

Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge your card automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceeded warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotments exceed.

Cancellations
Shared/Reseller/Dedicated/VPS/Colocation Accounts - If you wish to cancel your services, you must complete and submit a cancellation request five (5) business days prior to your renewal date. If your notice of cancellation is not received within this time frame, you are liable for payment of the proceeding and hereby agree to be complete payment as invoiced accordingly. The cancellation request must include the details outlined in our cancellation page.

If you cancel your account and your payments still continue to recur for any reason such as 1) by fault of DMI Web Hosting staff 2) by fault of the credit card processor 3) by fault of any other payment collection company, we are to be held free of liability for any overdraft fees that are issued by your financial institution.

All cancellation requests are processed within 72 hours. You have 24 hours to withdraw the request. If you do not withdraw the request within 24 hours, we cannot guarantee that your account will stay online.

If you are canceling due to a service issue, please allow us to correct the issue first. We would be happy to work with you as much as possible to correct any problems you may be experiencing.

NOTE: If you do not receive email reply confirming cancellation, do not assume that cancellation has been completed.

Refunds/Account Termination
If, for any reason, DMI Web Hosting fails to deliver said services to you, a prorated refund may be issued. No refunds will be issued if abuse of our stated policies forces DMI Web Hosting to suspend or terminate your services prematurely. In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.

Bandwidth Usage Policy
All dedicated and colocated servers are given access to bandwidth graphs which are updated in five minute intervals. These graphs are located in the client access area referred as D.E.C.C. (Dedicated Enineering Control Center). All bandwidth billing is exclusively calculated based on the graphs provided in D.E.C.C.

All server plans include an allocated continuous data transfer rate of 4.5 Mbps in a 30-day calendar month, which is an approximate quantity of 1,500 GB of data transfer. If your monthly usage exceeds the bandwidth transfer rate of 4.5 Mbps within your 30 day billing cycle, you will be billed for overages exceeding 4.5 Mbps based on 95th percentile metering. In accordance to these terms of service, you are liable and agree to pay such overages at the rate of $75.00 per 1 Mbps of bandwidth.

Example:
Bandwidth Allocation 4.5 mbps
Bandwidth used for x month = 5.0 mbps (based 95th percentile metering)
Bandwidth overages = 5.0 mbps - 4.5 mbps = 0.5 mbps
0.5 mbps x $75.00/mbps = $37.50

If you anticipate high bandwidth usage, please contact our sales department for further information on the availability of other plans with higher bandwidth allocations for lower rates.

Note: The rate of 1 Mbps of continuous data transfer in a 30 day period is approximately 320 GB of bandwidth.

Resellers and Their Users
The terms outlined on this site also apply to resellers and their customers or users on their account. If a reseller is unable to adhere and enforce these rules upon their personal accounts as well as those of their customers, their accounts may be forfeited and subject to penalties and additional fees. Any fees paid up to, and including, a period in which a reseller breaches these terms of service, will not be refunded. Reseller resources are provided as is, and may be forfeited in the event that these resources are exceeded. If you feel the need to use more resources than those included in your reseller account you may either upgrade to a larger plan or purchase additional reseller plans.

Breach of Contract
By using services provided by DMI Web Hosting, it's affiliates, partners, resellers and clients, users agree to the terms outlined on this website. Anyone found in breach of these agreements is subject to immediate  termination without written or verbal notice.

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While we make every effort to keep our most current terms posted on this site, some policies may have changed for various reasons. Services on this site are subject to change and availability. All terms on this site are subject to change without written notice. Changes are affective immediately - whether posted on this site or not. Contact our legal department by phone or in writing for verbal confirmation of active policies. Additional terms may apply to special services offered by our company. For example: Dedicated servers. Please visit these service pages for additional terms and conditions of services provided. DMI Web Hosting reserves the right to refuse service to anyone for any reason at the discretion of management.

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