Overselling is Unfair!
DMI Web Hosting (DWH), we pride ourselves on the fact that our customers get
what we say they get. To start off let's look at Overselling, the practice. By
definition, Overselling is when a business (or individual) offers more of an
product or service than they currently have. Most of you reading this have
probably experienced this in a hotel or airline, where you showed up and they
didn't have any rooms or seats available. Why do they do this? Because they know
statistically they are going to have a few "no shows", so those people will make
room for additional revenues. The same applies to hosts who practice
overselling. They "KNOW" statistically about how much space the average site is
going to use, so they give the rest away to other account holders to make more
money. Now imagine on top of them offering more space to each account than would
fit practically into a single dedicated server, since you aren't paying for a
dedicated server, they are going to cram hundreds (or possibly more) of
additional accounts on the same server.
So what's the problem with Overselling?
When you decide to actually use the huge or 'unlimited' amount of disk
space that they've promised you, someone has to pay for it, so either you get
the boot, or everyone on the machine suffers when it runs out of disk space.
Let's take it directly from a phone conversation one of our own staff had with a
manager at a company who thrives on overselling. The manager, whom we will leave
un-named, stated that "when someone exceeds a reasonable amount of resource
usage, we ask them to find a new host". When questioned about offering dedicated
options their reply was simply "we don't offer dedicated, so they are on their
own to find a new host". So the customer gets kicked to the curb and for what?
Using the resources they've been promised and have faithfully paid for month
after month, just to have this treatment. Eventually anyone can out-warm their
welcome, especially when their host isn't being up front.
If you read the fine print, nothing is "unlimited" when it comes to
disk space and bandwidth. And ever read the term "unmetered" on a hosting
package before? Believe us when we say, someone is reading the meter! So even
though you may get your foot into the door with one of these hard to believe
packages, they truly are too good to be true.
On a server where overselling or "stuffing" is being done, if all or
most of the customers on that server would all of a sudden consume all the
bandwidth and the space that they were allocated, the server would not have the
space and the company would have to pay at a higher-than-usual rate for the
bandwidth consumed over the maximum bandwidth levels that were initially
allocated by their provider. Regarding disk space, you could always add another
hard drive if there was room, but if this wasn't the case, even upgrading the
size of the current drives to new larger drives, this could cause all websites
and email services on the servers to incur downtime.
At DMI Web Hosting we offer several packages at rates that we feel are
comparable for what you are getting and we do not oversell our services. So what
this means for each of our customers is that when they order an account, they
get a set amount of resources locked in for their account, and only that one
account. You may use as much or as little as you want, but rest assured that no
other account owners will have access to your piece of the pie. For this reason
we limit the amount of accounts per server. When we say unlimited for things
like email accounts and forwarders, we truly mean that you can make as many as
you feel like spending the time to make. You are only limited by the amount of
disk space and bandwidth you have to use these services, so fair is fair and
that's just how we roll. :o)
Here are some tips on finding a reliable web host:
- Cheaper is not always better, experienced webmasters say
you get what you pay for.
- Look for hosts who have multiple support options. (e.g.
email, help desk, phone, fax, mail)
- Find out how long the hosting company has been in business.
So back to the matter at hand, Say No to Overselling
What if I run out of disk space or bandwidth?
We are always happy to
provide you with additional disk space or bandwidth as needed, but what we will
do is add more if the server you are on has room, without using other people's
space, or if needed, we will move your account to a new server with more
resources and help you upgrade your account to a more suitable package without
crashing your site or taking you down for growing. After all, we are all in
business to grow and when you have the problem of running out of resources, this
is the best kind of problem to have.
Other Ways Overselling Hurts:
When the host plans how many websites to host on a server, the first limit is
the processing power of the processor (combined with memory usage, maximum
transfer speed etc.). This is saying that although on paper a server might be
able to host 300 websites and push 1000 GB, in reality that's not always
possible. If the websites are all busy forums or otherwise use databases, send
lots of emails, and use scripts (SSI, PHP, PERL, ASP etc.) the computing power
of the machine might be exceeded long before reaching the bandwidth limit. In
fact, this might happen even if the company was not overselling bandwidth, but
your chances of avoiding this are to not use over sellers.
Other Examples of Overselling:
Imagine if you bought a house in a new development, put in your deposit, waited
two years, and was about to move in when the developer told you "Sorry, we donít
have a house available for you after all. We sold 40 houses but only built 10!"
Telecommunications Companies: They have millions of customers, but if all (or
just too many) of their customers would decide to use the phone at the same
time, they would not be able to give them all the service they have paid for.
Ever experienced this during a festival or in a crowded mall where too many
people are on their cells? I don't know about you, but where I live, the New
Year's Eve is a time when the lines get very busy. So busy in fact that it
becomes very hard if not impossible to get the tone. You're basically cut off.
Imagine if you bought a ticket on an airplane flight and when you showed up,
they told you they'd overbooked (where's the ETHICS?) and would you be willing
to take a later flight? Uh, NO!
Play it safe, we do. We take every account seriously and don't treat the success
of your site or service as a gamble. We take every precaution to ensure only the
best results. From performance to support, you can count on us.
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