Managed Dedicated Servers
What is Managed Hosting?
Managed Hosting: An expanded dedicated hosting service where the web host
manages server(s) for their clients. Managed hosting is ideal for companies
that don't have an internal IT staff, or want to free up their IT staff to
focus on other tasks. Many companies are skeptical about turning the
management and hosting of their servers over to a web hosting provider, but
those who utilize managed hosting services are finding that IT outsourcing
can save money and time while letting them focus on core business
initiatives.
DMI Web Hosting offers managed services for their entire product line of
linux servers. It is important to stress the fact that we offer managed
servers. Many companies out there offer servers but fail to notify the
client of the unmanaged server they will be buying. Selling an unmanaged
server greatly reduces the overhead cost of a dedicated server provider, but
we still offer our services at affordable rates and you won't need the
"know-how".
For those who offer managed servers, it is important to try and clarify
exactly what is covered under managed services. We will try to outline what
we cover. This outline is not concrete as many times clients need different
things and we will try our best to accommodate those needs.
- Kernel Upgrades, OS patches
- Backups and restoration help if needed (only on servers with 2 or more
drives)
- cPanel/WHM Updates
- PHP updates
- Mysql updates
- System pre installed services updates. ( we do not update 3rd party
scripts installed)
- WHM/cPanel assistance includes but not limited to, creating, deleting,
setting up, email and dns
- PHP compilation
- MySQL optimization
- SSL configuration and installation
- Custom DNS configuration
- Email troubleshooting
- FTP troubleshooting
- High Server Load troubleshooting
- Best Effort Third Party Application Support
- Hardware Replacement SLA 2-6 hours
- Compromised Server Recovery
- Software Firewall Installation and Configuration
- Failed Drive service restoration, we will assist in restoring of all
accounts to our ability
- Database corruption assistance
- Assistance with system alerts or warnings
- Hands on help with preinstall system settings
- High Bandwidth consultation needs
Server upgrading assistance and guidance
Since we offer such a broad range of services please be advised that the
list above is only a guidance to the many services which are included with
our servers. We will provide any level of help within reason to the best of
our ability.
Note: Custom script installations are not covered by our managed
services. Such installations which have an approximate time of more then 30
minutes of admin time to be installed will be required to be given a install
quote prior to being done. You are then free to reject or accept the
installation quote. Please contact us if in doubt.